Legal

Refunds and Cancellation

Last updated: 29 June 2026

Codalith builds custom, made-to-order software, operated by Urban Bazaari. Because each project is built specifically for one client, this policy explains clearly when money is refundable and when it is not.

1. Deposits

Most projects start with a deposit. The deposit secures your place in our schedule and pays for the early discovery and scoping work. Once that work has started, the deposit covers time we have already spent.

2. If you cancel before we start building

If you cancel after paying a deposit but before we begin the build, we refund the deposit minus the value of any discovery or scoping work already done. If we have not started any work, the deposit is refunded in full within 7 business days.

3. If you cancel after work has started

Payments for work already completed and delivered are non-refundable, because the time and effort have already been spent. Any milestone that has been paid for but not yet started can be cancelled and refunded. We will share a short summary of what was done so the position is clear.

4. Monthly Care Plan

The Care Plan is billed monthly and you can cancel any time. Cancelling stops future charges. We do not refund the current month once it has started, but you will not be charged again after you cancel.

5. If we cannot deliver

If we are unable to deliver what we agreed and the fault is ours, we will either fix it or refund the amount that relates to the undelivered work. We always aim to make it right.

6. How to request a refund or cancel

Email hello@thecodalith.com with your project name and the reason. We respond within 3 business days. Approved refunds are returned to your original payment method within 7 business days, subject to your bank or payment provider's own timelines.

7. Resolving disagreements

If you are not happy with an outcome, tell us. We will work with you in good faith to reach a fair resolution before anything else.